Deliveries & Returns

Returning packages

In accodance with French law, you are entitled to a 29-day return period.

All returns must be the subject of a prior request via our online form: Contact Us

You may therefore return unwanted products by post with tracking at your expense.

Packages must be returned to the following address, along with the delivery form attached to the order:

L4 LOGISTICS – MRC
Site de Ris 2
ZI de l’Orme Pomponne
44 avenue Paul Langevin
91130 Ris Orangis
FRANCE

Any returned product that has already been opened or used cannot, unfortunately, be reimbursed.

Exchanging products

It is also possible to exchange products. The transport fees for exchanged products are entirely at your cost.
The same conditions as for returned packages apply.

Special cases

Special case for shoes:

Try your shoes on a carpet and do not force walking. A shoe that has folds of ease or wear of the sole can not be refunded. We do not make a product exchange but only refunds.

Packages must be returned to the following address, along with the delivery form attached to the order:

MONSIEUR CHAUSSURE
Service Retours
1 rue César Franck
75015 Paris
FRANCE

Special case for belts:

Try the belt before cutting it to your size. A belt cut or with buckle marks can not be refunded. We do not make a product exchange but only refunds.

Packages must be returned to the following address, along with the delivery form attached to the order:

MONSIEUR CHAUSSURE
Service Retours
1 rue César Franck
75015 Paris
FRANCE

Special case for customized shoes on demand:

The patinas made for some models (mentioned in the product sheet) is an on-demand personalization service that makes the shoes non-refundable and non-exchangeable. It is important to choose the right size and if possible to come and try this model or an equivalent model in our shop.

Packages must be returned to the following address, along with the delivery form attached to the order:

MONSIEUR CHAUSSURE
Service Retours
1 rue César Franck
75015 Paris
FRANCE